Terms of Service

Last updated: 15 August 2026 · In effect now, except two items set out in Section 19

1. Acceptance of Terms

By accessing or using the Service, you agree to these Terms and to our Privacy Policy. This applies to the FASL website, applications, and any related services (together, the "Service"), and it applies whether or not you create an account. Our Privacy Policy explains what personal data we handle and why, and it forms part of your agreement with us. If you do not agree to both documents, do not access or use the Service. We may change these Terms from time to time; Section 19 explains how we will tell you and when a change takes effect.

2. Service Description

FASL provides an AI-powered audio and video processing service that separates and removes background music from media files while preserving vocal content. The Service enables you to:

• Upload audio and video files in supported formats (including MP4, MOV, MKV, WebM, AVI, MP3, WAV, M4A, FLAC, and others) for processing
• Download processed files with music removed or isolated
• Use additional processing features where they are available on your plan

Processing quality, speed, and available features vary by subscription plan. Which features exist, and which plans they apply to, is shown on our Pricing page, and that page is what governs. A feature listed there may still be temporarily unavailable from time to time, and any feature may be added, changed, or withdrawn. Section 8 sets out the notice we give and what you are owed when that affects a paid plan.

3. Eligibility

You must be at least 18 years old to use the Service. By using it you confirm that you are, and that you have the legal capacity to enter into a binding agreement. The Service is not intended for anyone under 18, and we do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete the data.

4. Account Registration and Security

Certain features of the Service require you to create an account. You may register using supported sign-in methods, including email, Google, Apple, or phone number authentication. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Accept responsibility for all activity that occurs under your account
• Notify FASL immediately of any unauthorized use of your account

FASL is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

5. Subscription Plans and Payments

FASL offers both free and paid subscription plans. Paid plans provide additional features such as increased processing limits, longer file retention, higher quality output, and priority processing. Key payment terms include:

• Billing: Payments are processed through our secure third-party payment provider. By subscribing to a paid plan, you authorize recurring charges at the applicable rate (monthly or yearly) until you cancel.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date.
• Price Changes: FASL may adjust subscription pricing. A price change will not apply to a billing period you have already paid for. It takes effect at your next renewal, and we will tell you at least 30 days beforehand by email or through the Service. If you do not want to continue at the new price, you may cancel before that renewal.
• Taxes: You are responsible for any applicable taxes associated with your subscription, unless our payment provider acts as the merchant of record for tax purposes.

Plan allowances, and how they may change, are covered in Section 6.

6. Plan Limits and Fair Use

These Terms apply at three levels of access, and what you are owed differs at each:

• Visitors use the Service without an account. Access is a trial, is strictly limited, is not guaranteed, and may be changed, reduced, or withdrawn at any time without notice. No refund or compensation applies, because nothing has been paid.
• Free accounts have signed in but pay nothing. Free access is provided at our discretion and at our cost. Limits and features may be changed, reduced, or withdrawn at any time and without notice, and no refund or compensation applies. We will still tell you about significant changes where we reasonably can.
• Paid accounts (Pro and Max) get the protections in these Terms that carry notice periods and refunds: Section 5 for price, this section for plan limits, and Section 8 for features and availability. Those protections apply only while a subscription is active and only to the level you pay for.

Each plan comes with limits: how many minutes you can process each month, how many files, how long a single file can be, and how long we keep your finished files. The current limits for each plan are published on our Pricing page or otherwise shown in the Service, and they form part of these Terms.

• Setting and changing limits: FASL may set, change, or remove plan limits. For Free and guest access, changes may take effect immediately and without notice. For paid plans, a change that reduces the limits of your plan will not apply to a billing period you have already paid for. It takes effect at your next renewal, and we will tell you at least 30 days beforehand by email or through the Service. If you do not want to continue on the new limits, you may cancel before that renewal.
• Free and guest access: Free and guest access is offered as capacity allows. It is not guaranteed, carries no service level, and may be reduced, paused, or withdrawn at any time.
• Speed and queueing: Processing times shown in the Service are estimates, not commitments. When demand is high, files may wait in a queue, and paid plans are processed ahead of Free and guest files.
• Fair use: Plan limits assume normal use by one person. FASL may slow, queue, cap, or suspend access where it reasonably suspects that usage is automated, unusually high, shared between people or organisations, spread across multiple accounts held by the same person, or otherwise costs materially more to serve than the price of the plan. For Free and guest access we may act on that suspicion straight away. For paid accounts, the process below applies.
• Rate limits: FASL applies technical rate limits to keep the Service available for everyone. Requests beyond those limits may be delayed or refused.
• Unused allowances: Minutes, files, and other allowances have no cash value, are not transferable, and expire at the end of the period in which they are granted, except where rollover is expressly offered on your plan. Rollover is capped at the amount shown on the Pricing page and does not accumulate beyond that cap. Promotional, bonus, and contribution allowances may be time limited and may be withdrawn if the promotion ends or is misused. Expiry happens automatically and we do not have to give you notice of it.
• When a plan ends or changes: If your subscription is cancelled, downgraded, or ends for any reason, rollover, promotional, bonus, and contribution allowances attached to it are lost at that point. Unused allowances are not refunded and are not exchanged for money. Where a payment fails, we may allow a short grace period before the plan changes; that is a courtesy and not something you can rely on.

If we think a line has been crossed. FASL may investigate any use of the Service it reasonably suspects breaches these Terms, and may limit or slow access while it does so. Depending on what we find and how serious it is, we may take one or more of the following steps, and we will aim to take the least disruptive one that addresses the problem:

• Contact you and ask you to stop or change what you are doing
• Slow, queue, or cap your processing, or reduce the size or length of files you can submit
• Turn off a specific feature on your account while we look into it
• Ask you to verify your identity, your email address, or your payment method before we restore normal access
• Suspend the account, or close it
• Decline to serve requests from a device, network, or payment method associated with the activity
• Reverse, cancel, or refuse to grant credits, bonus minutes, promotional allowances, or contribution rewards that were obtained through, or are connected to, the activity
• Decline a refund where the request arises from your own breach of these Terms
• Keep records of the activity for as long as needed to investigate it, defend a claim, or comply with the law
• Report the matter to the competent authorities where we are required to, or where we reasonably believe a crime has been committed

Creating a new account, or using another account, to get around a restriction we have applied is itself a breach of these Terms, and we may apply the same measures to that account.

Where we suspend or close a paid account we will tell you why and give you a way to respond, unless telling you would cause harm to someone, would break the law, or would interfere with an investigation into fraud, security, or unlawful activity. If we suspend a paid account and it turns out we were wrong, we will restore it and credit the time you lost.

Asking us to look again. If we restrict, suspend, or close your account and you think we have got it wrong, email support@fasl.io with the subject "Account review" and tell us what you think happened. A person will look at it, and we will reply within 5 business days with our decision and the reason for it. This applies to free and paid accounts alike, it does not cost anything, and using it does not give up any other right you have, including your right to complain to a regulator or go to court.

Something that happened earlier. We may act on a breach whenever we discover it, including one that happened before we noticed, and including after the account has been closed. This is not the same as applying new rules to old conduct, which we do not do (see Section 19): it means we may enforce the rules that were in force at the time the conduct occurred. If we do not act on a breach straight away, or at all, that does not mean we have given up the right to act on it later or on any other breach.

7. Previews, Beta and Early Access

Some parts of the Service may be offered as a preview, beta, or early access, and will be identified as such. Those parts are provided as is, may be incomplete or unreliable, may change or be interrupted, and may be withdrawn at any time without notice. They are excluded from the notice periods in these Terms and from any other commitment in these Terms. If we permanently withdraw a preview feature that was included in a paid plan, we will refund the unused part of the period in which you paid for it.

8. Availability, Changes and Discontinuation

FASL will keep changing. This section covers every kind of change we might make: adding something, improving it, editing it, replacing it with something else, exchanging one thing for another, reducing it, or removing it altogether. What you are owed depends on which kind it is and whether you are paying:

• We add or improve something: no notice, and nothing owed. Your existing plan is unaffected.
• We change how something works without reducing what your plan gives you: we will tell you where the change is significant, and nothing is owed.
• We replace something with a reasonable substitute: we will tell you at least 30 days beforehand, and nothing is owed, because you keep something comparable.
• We exchange one allowance for another (for example converting a balance of minutes into a number of files): we will tell you, we will publish the rate we used, and we will aim to make the exchange fair in value. If you believe the exchange left you worse off, contact us and we will look at it.
• We reduce or remove something your paid plan lists: at least 30 days' notice, taking effect at your next renewal rather than during a period you have already paid for. If there is no reasonable substitute, you may cancel and we will refund the unused part of that period.
• We stop the Service, or stop a plan: at least 60 days' notice, with the unused part of any period you have paid for refunded, as set out below.
• Free and visitor access: any of the above may happen immediately and without notice, and nothing is owed. See Section 6.

Compensation under this section is limited to the unused part of a period you have already paid for, in processing time or money at our option. It does not extend to anything you built, published, or planned around a feature.

Availability. FASL does not promise that the Service will be available without interruption. It may be unavailable or slower than usual during maintenance, during unusually high demand, or because something we depend on has failed. We aim to give advance notice of planned maintenance where we reasonably can.

Changes to features. FASL may add, change, or remove features of the Service. Where a change materially reduces a feature that your paid plan lists, we will tell you at least 30 days beforehand by email or through the Service, and the change will take effect at your next renewal rather than during a billing period you have already paid for. Previews, betas and early access are excluded, as set out in Section 7.

If a paid feature is withdrawn. If we permanently withdraw a feature that your paid plan lists and we do not offer a reasonable substitute, you may cancel and we will refund the unused part of the period you paid for.

If we get something wrong. Prices, plan allowances, and other details shown in the Service or on our website are occasionally published in error. Where a price or an allowance is obviously wrong, we are not bound by it. If you have already paid on the basis of an obvious error we will tell you before doing anything, and you may either continue at the corrected price or cancel and receive a full refund.

If a fault in the Service gives you minutes, files, or access you were not entitled to, we may correct it and remove the excess. If you came by it innocently we will simply correct it and that is the end of the matter. If you deliberately triggered or repeated a fault in order to gain more, Section 6 applies instead.

Discontinuing the Service. If FASL decides to stop offering the Service, or to stop offering a plan, we will give at least 60 days' notice by email or through the Service. During that period the Service will continue to work and you will be able to download your files. At the end of it we will refund the unused part of any period you have paid for, and your files will be deleted in accordance with Section 13. We may act on shorter notice where we must in order to comply with the law, protect security, or avoid infringing someone's rights.

9. Refund Policy

FASL offers a 14-day money-back guarantee on all purchases. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your purchase date. Our refund policy includes:

• Full refund on any purchase - no questions asked
• We respond to refund requests within 2 business days
• No hidden fees or penalties for requesting a refund
• Cancel your subscription at any time with no lock-in or cancellation fees

"No questions asked" means we will not ask you to justify your reason. It does not mean the guarantee is unlimited: it is available once per customer and applies to your first paid subscription period. It is not a way to obtain the Service repeatedly at no cost, and where we reasonably believe it is being used that way, Section 6 applies.

To request a refund, contact us at support@fasl.io. Refunds are issued to the original payment method. Once we approve a refund we send it to your payment provider immediately. The time it then takes to appear on your statement is set by your card issuer and your bank, and is usually 5 to 10 business days. Delays at that stage are outside our control.

10. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. Each line below is something you may not do:

• Do not upload, process, or distribute content that infringes the copyrights, trademarks, or other intellectual property rights of any third party
• Do not use the Service to process content that you do not have the legal right to modify or distribute
• Do not attempt to reverse engineer, decompile, disassemble, or otherwise extract the source code or underlying algorithms of the Service
• Do not use automated scripts, bots, or scraping tools to access the Service or circumvent usage limits
• Do not attempt to gain unauthorized access to FASL's systems, servers, or other users' accounts
• Do not upload files containing malware, viruses, or other harmful code
• Do not use the Service to process or distribute illegal, defamatory, obscene, or otherwise objectionable content
• Do not resell, sublicense, or commercially exploit the Service without written permission from FASL
• Do not interfere with or disrupt the integrity or performance of the Service

Reporting a security problem is not a breach of this section. If you find a vulnerability, tell us at the address in our security.txt and give us a reasonable opportunity to fix it before telling anyone else. While investigating, do not access, change, or keep anyone else's data, do not run tests that degrade the Service for other people, and take no more than you need to demonstrate the problem. We will not pursue anyone who reports in good faith and follows this.

No training on FASL's output. You may not use the Service, or any Output you obtain from it (as defined in Section 11), to train, fine-tune, benchmark, or evaluate any machine learning model, whether or not that model competes with FASL. You may not extract Output systematically or programmatically, or at a volume or in a pattern inconsistent with normal use. You may not attempt to determine the weights, architecture, parameters, or training data of any model the Service uses. You may not use the Service to build a product or service that competes with it.

FASL reserves the right to investigate and take appropriate action against anyone who, in FASL's sole discretion, violates this section, including suspending or terminating the offender's account and reporting such conduct to law enforcement authorities.

Copyright complaints and repeat infringers. If you believe a file processed through the Service infringes your rights, our Copyright Policy sets out how to tell us and what we will do. We remove or disable access to material that is the subject of a valid notice, and we close the accounts of repeat infringers. Opening a new account to get around such a closure breaches this section.

Looking at a file during an investigation. We do not routinely look at your files. Processing is automatic, and nobody reviews your content as a matter of course. But where we have a specific reason to believe a particular file breaches these Terms or the law, or where a lawful request requires it, a member of our team may access, review, and preserve that file and the records around it, and disclose them where we are legally required to. When that happens we take only what the investigation needs, use it only for that purpose, and keep a record of having done it. A general suspicion about an account is not a reason to read someone's files; there has to be something specific.

11. User Content and Intellectual Property

You keep your input. As between you and FASL, you keep whatever rights you hold in the audio, video, and other media files you upload ("User Content"). FASL does not claim, and does not acquire, any ownership of your User Content. Note that this is a statement about FASL: it does not grant you rights in material you did not already hold rights in, and uploading a file to the Service does not give you any right in it that you did not have before. By uploading files to the Service, you grant FASL a limited, non-exclusive, royalty-free license to store, process, and transmit your User Content solely for the purpose of providing the Service to you.

This license terminates when your files are deleted from our systems, whether by automatic expiration according to your plan's retention period, by your manual deletion, or upon account termination.

We do not keep your files. Your User Content and Output are deleted at the end of the retention period for your plan, and sooner if you delete them yourself. We do not keep copies beyond that. The only exceptions are narrow and short: where we need a file to investigate a report of abuse or a breach of these Terms, to resolve a support request you have raised with us, or to comply with a legal obligation. In those cases we keep only what is needed, only for as long as it is needed, and we delete it afterwards.

We do not train on your files. FASL does not use your User Content or your Output to train, fine-tune, or improve its models. The license above is limited to running the Service for you: storing your files for the retention period of your plan, processing them, and delivering the result. The only exception is a contribution programme you choose to join, described below.

Contribution programme. We may invite you to contribute to FASL, for example by allowing files you upload to be used for training, or by recording material for us through a tool we provide. Contributing is voluntary and entirely separate from your subscription:

• You choose what to contribute. Joining is never a condition of using the Service, is never switched on by default, and is asked for separately from these Terms.
• You may leave at any time. Leaving applies going forward: material already used in a completed training run cannot be removed from it, which is why we ask before, not after.
• Do not contribute material unless you hold all necessary rights and permissions in it, including from every person whose voice or likeness appears in it. In practice this usually means material you created yourself.
• You keep ownership of what you contribute. You grant FASL a licence to use it to train, evaluate, and improve its models, and that licence continues for material already used in a completed training run even after you leave the programme.
• We may offer something in return, such as processing minutes or a credit by name. Any reward is at our discretion, is granted manually and may take time to appear, is not payment or wages, and has no cash value. Minutes granted this way are subject to the same rules as other allowances in Section 6. We will only credit you by name if you ask us to.

You own the Output. The files the Service produces from your User Content are yours ("Output"). FASL claims no ownership of your Output and places no restriction on your use of it, including commercial use, provided you held the necessary rights in the User Content you uploaded. The restrictions in Section 10 continue to apply: you may not use Output to train models or to build a competing service.

You represent and warrant that you own or have the necessary rights and permissions to upload and process your User Content, and that your use of the Service does not violate any applicable laws or third-party rights.

12. FASL Intellectual Property

Feedback. If you send us ideas, suggestions, or bug reports about the Service, we may use them freely and without owing you anything. This applies only to what you tell us about the Service; it gives us no rights over your User Content or your Output.

The Service, including but not limited to FASL's AI models, algorithms, software, website design, logos, trademarks, and all associated intellectual property, is owned by FASL and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal or internal business purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without prior written consent from FASL.

13. Retention and Expiry

Several things in the Service expire on their own, on different clocks. Plan allowances are covered in Section 6. This section covers your files and the pages and links attached to them.

Your files. Processed files are stored temporarily and are automatically deleted after the retention period for your plan expires. Retention periods vary by plan and are detailed on our Pricing page. Once a file is deleted it cannot be recovered. You are solely responsible for downloading your files before the retention period expires, and FASL is not liable for any loss of files due to expiry.

Your file pages. The page for each file stays available for a period that depends on your plan and is shown on the Pricing page. That period is longer than the retention period for the file itself, so a page may still exist after its file has been deleted. When the page period ends, the page and its record are removed.

Share links. A link you create to share a file expires on the date set for it, or when the underlying file is deleted, whichever comes first. Once it expires the link stops working for everyone who holds it, including people you sent it to.

Reminders are a courtesy, not a guarantee. We may send you a reminder before a file or a share link expires. Reminders are a convenience only. We cannot guarantee that one will be sent, that it will arrive, or that it will arrive in time, because email can fail, be delayed, be filtered, or be blocked. Do not rely on them. Keeping your own copy before something expires remains your responsibility.

14. Third-Party Content and Links

Wherever your files come from, you are solely responsible for ensuring you have the right to process them and that doing so complies with the terms of any platform you obtained them from. FASL does not endorse, control, or assume responsibility for any third-party content. Any links to external websites or services are provided for convenience only and do not imply endorsement.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. FASL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. FASL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. THE QUALITY OF AUDIO AND VIDEO PROCESSING RESULTS MAY VARY AND IS NOT GUARANTEED FOR ANY PARTICULAR USE CASE.

In plainer terms, so there is no doubt about what we do and do not promise:

• Speed. Any processing time shown in the Service or on our website is an average drawn from past files, not a commitment for yours. How long your file takes depends on its length, its content, and how busy the Service is.
• Priority processing. On paid plans this means your files are placed ahead of Free and visitor files in the queue. It is not a guaranteed completion time and it does not create a service level.
• No service level agreement. We do not offer an uptime commitment and we do not give service credits for downtime, queueing, or slow processing. Section 8 sets out what you are owed when we change or stop something, and that is the extent of it.
• Results. Separation quality depends heavily on the source material. We cannot promise a particular result for a particular file, and a result you are unhappy with is not a fault in the Service.

What we do commit to is set out elsewhere in these Terms and is deliberately limited: the plan allowances published on our Pricing page (Section 6), the retention periods for your files (Section 13), the notice periods and refunds in Sections 5 and 8, and the 14-day money-back guarantee in Section 9.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FASL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL FASL'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO FASL DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

You agree to indemnify, defend, and hold harmless FASL and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party, including intellectual property rights; or (d) any content you upload or process through the Service.

18. Termination

FASL may suspend or terminate your account and access to the Service at any time, with or without notice, if you violate these Terms or engage in conduct that FASL, in its sole discretion, deems harmful to the Service or other users. You may delete your account at any time through the Service or by contacting support. Upon termination, your right to use the Service ceases immediately, and any files stored on our systems will be deleted in accordance with our data retention policies.

19. Changes to Terms

FASL may modify these Terms. We will give you at least 30 days' notice of material changes by email or through the Service before they take effect, and we will post the updated Terms with a revised "Last updated" date and an effective date.

Changes are not retroactive. They apply only from their effective date, and they do not affect any dispute that arose before it. If you do not agree to a change, you may cancel before the effective date and the change will not apply to you. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

When the 30 days applies, and when it does not. The notice period exists to protect what you already have. It applies to a change that reduces what your paid plan gives you, raises your price, or otherwise takes away something you were entitled to. It does not apply to a rule about how the Service may be used, because no one was ever entitled to break it. Rules of that kind, including Section 10 (Acceptable Use), take effect as soon as they are published.

Urgent changes. We may make a change take effect immediately, without the 30 days' notice, where it is needed to stop ongoing abuse, to fix a security problem, to protect the Service or the people using it, or to comply with the law or a requirement from a regulator or a provider we depend on. We will still tell you as soon as we reasonably can, and we will keep any such change no broader and no longer in force than the situation requires. If an urgent change permanently reduces what your paid plan gives you, you may cancel and we will refund the unused part of the period you paid for.

This version. These Terms are in effect from 15 August 2026, with two exceptions. For anyone who already held a paid subscription on that date, the following take effect when you accept these Terms, or on 14 September 2026, whichever comes first:

• The limit in Section 9 making the 14-day money-back guarantee available once per customer. Until then, your guarantee is unchanged.
• The arrangements in Section 6 for setting and changing plan limits, so far as they apply to a paid plan.

For everyone else, and for every other section, these Terms apply from 15 August 2026.

20. Governing Law

Talk to us first. If something goes wrong, contact us at support@fasl.io before anything else. Most problems are resolved that way, and it is faster than any formal route. Nothing here stops you going further if we cannot sort it out between us.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia.

21. Assignment

You may not assign or transfer these Terms, or your account, to anyone else without FASL's prior written consent. FASL may assign or transfer these Terms, in whole or in part, to an affiliate, or to a successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets. Where FASL does so, these Terms continue to apply unchanged, and if the change means your personal data will be handled differently we will tell you before it takes effect so that you can cancel if you prefer.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

23. General

Which parts survive. If your account is closed or these Terms end, for whatever reason and by either of us, the following continue to apply to anything that happened while they were in force: Section 10 (Acceptable Use), Section 11 (User Content and Intellectual Property), Section 12 (FASL Intellectual Property), Section 15 (Disclaimer of Warranties), Section 16 (Limitation of Liability), Section 17 (Indemnification), Section 20 (Governing Law), this Section, and any payment obligation already incurred. The enforcement measures in Section 6 also survive, so that a breach discovered after an account closes can still be acted on.

Language. These Terms are published in Arabic and English. The Arabic version is the authoritative one: where there is any difference between the two, the Arabic version prevails. The same applies to our Privacy Policy.

Your legal rights. Nothing in these Terms removes or limits any right you have under law that cannot be removed or limited by agreement, including any consumer guarantee that applies to you. Where a provision of these Terms goes further than the law of your country allows, that provision applies only as far as that law allows, and the rest of these Terms continues to apply unchanged. This is in addition to Section 22.

No waiver. If we delay enforcing any part of these Terms, or choose not to enforce it on one occasion, we do not give up the right to enforce it later or on any other occasion. A waiver only counts if we give it in writing.

Events outside our control. Neither of us is responsible for failing to meet an obligation under these Terms where the cause is outside our reasonable control, including failures of power, connectivity, hosting or other suppliers we depend on, natural events, industrial action, or acts of government. This does not excuse an obligation to pay money already owed.

Notices. We will send you notices by email to the address on your account, or through the Service. Keeping that address current, and able to receive our messages, is your responsibility. We are not responsible if a notice fails to reach you because the address you gave us is wrong, out of date, full, or filtering our messages, and a notice we send to the address on your account counts as given. You may send us notices at support@fasl.io.

Messages that claim to be from us. We contact you by email from our own domain, or inside the Service. We will never ask you for your password, and we will never ask you to send card or bank details by email or chat. A message asking for either is not from us, however convincing it looks. FASL is not responsible for messages sent by anyone impersonating us, for websites imitating ours, or for loss arising from acting on one. If you receive something like that, please report it to support@fasl.io rather than replying to it.

Entire agreement. These Terms, together with our Privacy Policy and any additional terms you accept for a specific feature or programme, are the whole agreement between you and FASL about the Service, and replace anything said or written before. Where additional terms conflict with these Terms, the additional terms apply to that feature or programme only.

24. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us at support@fasl.io.