Privacy Policy

Last updated: 15 August 2026

1. Introduction

This Privacy Policy describes how FASL ("we," "us," or "our") collects, uses, stores, and protects your information when you use our website, applications, and services (collectively, the "Service"). We are committed to protecting your privacy and handling your data responsibly.

FASL operates from the Kingdom of Saudi Arabia and handles your personal data in line with the Saudi Personal Data Protection Law. We are the controller of your personal data and can be reached at support@fasl.io.

Why we are allowed to process your data: most of our processing is necessary to perform our agreement with you, that is, to run the Service you asked for (processing your files, managing your account and subscription). Some rests on our legitimate interest in keeping the Service secure, preventing abuse, and improving it. Some rests on a legal obligation, such as keeping payment records. Where we ask for your consent explicitly, you can withdraw it at any time.

2. Information We Collect

We collect the following categories of information when you use the Service:

Account Information: When you create an account, we collect your email address, display name, and the authentication method you use to sign in (such as email, Google, Apple, or phone number). We do not store your passwords - authentication is handled through secure, industry-standard systems.

Uploaded Files: When you upload audio or video files for processing, we temporarily store those files on our secure cloud infrastructure solely for the purpose of processing and delivering results to you. We do not use your uploaded files for AI model training or any purpose other than providing the Service.

Usage Data: We automatically collect certain technical information when you access the Service, including your IP address, browser type and version, device type and operating system, pages visited, referring URLs, and timestamps of your interactions. This data helps us maintain, improve, and secure the Service.

Payment Information: When you subscribe to a paid plan, payment transactions are processed by our secure third-party payment provider. FASL does not directly collect, store, or have access to your full credit card numbers, bank account details, or other sensitive payment credentials. Our payment provider may share limited transaction details (such as billing status and subscription tier) with us to manage your account.

Cookies and Session Data: We use cookies and similar technologies to maintain your login session, remember your language preference, and ensure the proper functioning of the Service. See Section 5 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

We do not sell your personal information to third parties. We do not use your data for advertising or marketing purposes unrelated to the Service.

4. File Processing and Storage

Your uploaded files are stored temporarily on our secure cloud infrastructure solely for processing and result delivery. Key details about our file handling practices:

We do not analyse who is speaking or what is said. Your files are processed as an audio signal in order to separate music from voice. We do not identify speakers, we do not create voiceprints, and we do not extract or interpret the content of speech. This means the processing does not involve biometric data. If we introduce a feature that converts speech into text, we will update this policy before that feature becomes available, because such a feature would read the content of what is said.

There is one exception, and it is narrow. Where we have a specific reason to believe a particular file breaches our Terms or the law, or where a lawful request requires it, a member of our team may open and review that file. This is not routine and a general suspicion about an account is not enough. When it happens we look at only what the investigation needs, use it only for that purpose, and record that we did it.

5. Cookies and Tracking Technologies

We use the following cookies and tracking technologies:

We do not use advertising cookies or marketing trackers, we do not participate in ad networks, we do not sell cookie data, and we do not track you across other websites for advertising.

6. Third-Party Services

We rely on trusted third-party service providers to operate and deliver the Service. These providers are contractually bound to protect your data and may only use it for the purposes we specify. Our key service providers include:

We do not share your personal information with third parties for their own marketing or advertising purposes. We identify the providers above by their role and location rather than by brand name; you can request the full named list at any time at support@fasl.io.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

If there is a security incident. If personal data we hold is exposed, lost, or accessed without authorisation, we will notify the Saudi Data and AI Authority within 72 hours of becoming aware of it. Where the incident could affect your data or your rights, we will also tell you without undue delay, and we will explain what happened, what data was involved, what we have done about it, and what you can do.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:

9. Your Rights

Regardless of where you are located, we provide you with the following rights regarding your personal data:

To exercise any of these rights, please contact us at support@fasl.io. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

Global Privacy Control. If your browser or an extension sends the Global Privacy Control signal, we treat it as an objection to analytics and session replay. When we receive it, our analytics are not loaded at all on that visit: nothing is recorded and no request is made. You do not need to tell us anything or click anything, and the rest of the Service works exactly as it did.

Right to complain. If you are not satisfied with how we have handled your personal data or your request, you may lodge a complaint with the Saudi Data and AI Authority (SDAIA), which supervises the Personal Data Protection Law. If you are located elsewhere you may also complain to your local data protection authority. We would rather you told us first at support@fasl.io so we have a chance to put it right.

Automated checks. We run automated checks to detect abuse, including grouping accounts created from the same network address and measuring how often files are submitted. These checks can result in access being slowed, limited, or suspended, as described in our Terms. A person reviews the outcome before an account is suspended or closed, and you can ask us to review any such decision.

10. Children's Privacy

The Service is intended for adults. It is not directed to anyone under 18, our Terms require you to be at least 18 to use it, and we do not knowingly collect personal data from anyone under 18. If we become aware that we hold personal data belonging to someone under 18, we will delete it and close the account promptly. If you believe someone under 18 has provided us with personal data, please contact us at support@fasl.io.

11. International Data Transfers

Your data is processed outside Saudi Arabia. FASL operates from the Kingdom, but the service providers listed in Section 6 run their infrastructure in the European Union and the United States, so your information is transferred to, processed in, and stored in those places. This includes the files you upload.

Why the transfer happens: it is necessary to perform the service you asked us for. Your file cannot be cleaned up without being processed, and the processing runs on infrastructure outside the Kingdom.

Data protection laws in those countries may differ from those in your jurisdiction. Every provider we use is bound by a written contract requiring them to protect your data, to use it only for the purposes we specify, and not to use your content to train their own models. We keep our transfer arrangements under review and update them as the applicable rules develop.

We handle your personal data in line with the Saudi Personal Data Protection Law, which governs the Service. If you are somewhere that gives you additional rights, the rights in Section 9 are available to you regardless of where you are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of material changes by posting the updated policy on the Service with a revised "Last updated" date, and where practicable, by sending a notification via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@fasl.io.